Privacy Policy

This Privacy Policy explains what information YO Voice ("we", "us") collects when you use yovoice.app and the YO Voice apps, why we collect it, and the choices you have. YO Voice is a voice-first social platform: rooms, clubs, friends, messaging and achievements built around real-time conversation.

By creating an account or using YO Voice, you agree to the collection and use of information as described here. If you don't agree, please don't use the service.

Account information. Email address, display name, password (stored as a salted hash — we never see or store your plaintext password), and optionally a profile photo.

Profile and activity. Friends, follows, club memberships, messages you send in chats and clubs, voice moments you record, achievements you unlock, and your presence status (online / in a room).

Optional public website showcase. If you explicitly opt in from YO Voice settings, we may publish your display name, profile type and a short "Active recently" label on yovoice.app. We do not publish your user ID, username, last-seen time, email, avatar URL, staff role or social graph. Club owners can separately opt a public Club into showing its name and current member count. Private, invite-only and Family spaces are never included.

Voice and room data. When you join a voice room, your device streams audio through our real-time voice infrastructure (LiveKit) to other participants. We do not record or store the audio of live rooms. Voice moments you explicitly choose to record and post are stored so they can be played back.

Device and notification data. A push-notification token for your device so we can deliver alerts (friend requests, mentions, club activity). You can disable specific notification types at any time in your notification preferences.

Premium and payment data. When you start a Premium checkout, Stripe processes the payment details on its hosted pages. YO Voice receives and stores the provider identifiers and status needed to match the payment to your account, apply paid access, prevent duplicate checkout, show the plan and end date, and process renewal or cancellation events. This can include a Stripe customer, checkout, payment, subscription or invoice reference; the selected plan and payment-method category; payment status; and the paid access period. Stripe also receives the billing name and address you enter during checkout, plus an internal YO Voice account reference so a signed payment result can be applied to the correct account. YO Voice does not receive or store your full card number, BLIK code or PayPal password.

Technical data. Basic request metadata (timestamps, error logs, approximate service performance) collected by our hosting and backend providers to keep the service reliable and secure.

• To create and operate your account, and authenticate you.
• To connect you with friends, clubs and rooms you choose to join.
• To send transactional email — verification, password reset, security alerts.
• To send push notifications you've opted into.
• To process Premium purchases and keep paid access in sync with Stripe.
• To manage recurring renewals or cancellation and fixed-term prepaid access.
• To detect, investigate and prevent abuse, spam and violations of our Terms.
• To keep the service secure, debug issues and improve reliability.

We don't sell your personal information. We share data only with the infrastructure providers that operate YO Voice on our behalf, under their own security and data-processing terms:

• Google Firebase — authentication, database (Firestore), file storage and backend functions.
• LiveKit — real-time audio infrastructure for voice rooms.
• Resend — delivery of transactional email (verification links, password resets).
• Vercel — hosting for yovoice.app.
• Stripe — hosted Premium checkout, card and BLIK payment processing, recurring billing, and signed payment-status updates.
• PayPal — processing when you choose PayPal inside Stripe Checkout. PayPal receives the information needed to authorize and manage that payment under its own privacy terms.

Other members can see what you choose to make visible: your profile, public messages in clubs and rooms you join, and your presence status. We may also disclose information if required by law or to protect the safety of our community.

The optional website showcase is visible to the public internet, including signed-out visitors and people whose accounts you have blocked. It is off by default and can be disabled from settings.

Data is encrypted in transit (TLS). Access to your data in our database is governed by server-enforced security rules scoped to your account. We also use bounded server endpoints, validation and abuse monitoring for sensitive operations. No system is perfectly secure, but we design defaults conservatively and review access rules as the product changes.

You can, at any time:

• Update your profile information from your account settings.
• Change or disable individual notification types.
• Enable or disable the optional public website showcase.
• Request a copy of the personal data we hold about you.
• Request deletion of your account and associated data.

To request an export or deletion, email privacy@yovoice.app. We will respond within a reasonable time and may need to verify your identity first.

We keep account and content data for as long as your account is active. If you delete your account, we remove or anonymize your personal data within a reasonable period, except where we're required to retain it for legal, security or fraud-prevention reasons.

We keep private billing bindings and signed provider-event references where they are needed to reconcile paid access, cancellations, disputes and late or replayed payment events. Deleting your YO Voice account does not itself delete records held independently by Stripe or PayPal; each provider controls those records under its own privacy and retention terms.

YO Voice is not directed at children under 13, and we don't knowingly collect personal information from children under 13. If you believe a child has created an account, contact us at privacy@yovoice.app and we'll remove it.

We'll update this page when our practices change and update the "last updated" date above. For material changes, we'll make a reasonable effort to notify you by email or in-app notice.

Questions about this policy or your data? Email privacy@yovoice.app. See also our Cookies Policy and Terms of Service.